Position Title: Retail Lead Park Hill
Dates: April-the end of September, with the goal of extending position full-time, year-round dependent on funding
Pay: $14-15/hr + some benefits (see below)
Position’s Purpose: Create an accessible bike shop for all while overseeing retail operations
Want to get people riding bikes? Do you believe in the power of bicycles to improve personal and environmental wellness, expand mobility, and facilitate a stronger connection within communities? Are you driven to make bicycle transportation, recreation and mechanics accessible to people who are usually excluded because of race, class and/or gender? If you can answer “yes” to these questions, you belong at Bikes Together.
Bikes Together is seeking a full-time Retail Lead at our Park Hill location. In this role you will oversee all day-to-day operations of the retail shop as well as be a resource for staff, volunteers, customers and participants.
We are a 501(c)(3) nonprofit community bike shop that supports Denver communities with a range of bicycling programs, services and products. We have 2 locations (Park Hill and Mariposa) with a full-service bike shop offering used bikes, parts, and accessories and an affordable service menu. In addition, we provide a Fix-your-Bike program where anyone can work on their bike with our tools and get assistance from volunteer mechanics, as well as free and low cost bike programs and mechanics classes.
Retail Lead Required Duties
General Shop Responsibilities
-Greet customers, volunteers, and program participants who call or come in
-Answer general questions and direct people to appropriate staff or volunteers
-Help manage flow of people in the shop
-Ensure that all participants complete all paperwork and program requirements
-Encourage visitors to collaborate and donate
Work with others to manage donation intake and organization
-Maintain clean & organized workspace, storage areas, and bathrooms
-Supervise/support volunteers in coordination with other staff
-Introduce volunteers and program participants to shop cultural norms (strive to be feminist, anti-racist, cross-class, and learning-focused) and navigate potential conflict
-Oversee the retail space
-Oversee bike sales and register transactions, and provide excellent customer service
-Price all retail bikes, used parts and accessories
-Maintain backstock, resupply retail space as needed
-Place and check-in purchase orders in coordination with other staff
-Count, complete, and report daily sales receipts
-Minor Service Repair (flat fixes, minor adjustments)
-Occasionally write-up Service Work Orders
-Quote prices for general service from Service Price Sheet
-Support fix-your-bike in coordination with other staff
-Support Bike Distribution Program, in collaboration with other staff
Basic Knowledge, Skills, Abilities
-General Sales & Customer Service Skills
-Experience working with a wide range of program participants (diverse in race, age, class, gender, sexual orientation, and ability)
-Desire to give and receive instruction and feedback
-Demonstrated organizational skills & attention to detail
-Comfort using computers
-Awareness of local community programs (public, private, and/or nonprofit) with aligned or adjacent values
-Ability to regularly lift 50+ pounds
-Current knowledge of a wide variety of bike types, accessories, tools, etc.
-Working knowledge of nonprofits and experience working as or with volunteers
-Knowledge of Google Drive, LightSpeed, and Better Impact and/or ability to learn new computer systems
-Demonstrated accounting/inventory control experience helpful
-Demonstrated bike shop experience
-Teaching experience (any topic), or desire to learn
*Bikes Together is a learning/teaching environment and is willing to support the right candidate in expanding these skills over time.
-Paid sick and vacation time off after 3 months
-Monthly healthcare stipend after 3 months
How to Apply:
Send your resume, two references, and a brief letter explaining why you’re a good fit to firstname.lastname@example.org or drop off your application at our Park Hill shop. Applicants are reviewed on a rolling basis. Apply today!
Bikes Together strives to create a culture of respect, communication and understanding. People of color, women, poor & working-class people, multilingual people (any language), and LGBTQ people are strongly encouraged to apply.
Bikes Together is dedicated to equal employment opportunities and prohibits unlawful discrimination against applicants or employees based on race, color, national origin, ancestry, creed, religion, sex, age, disability, genetic information, veteran status, sexual orientation, marital status, gender expression or any other characteristic protected by state or local law.