Position Title: Programs Lead
Hours: Part-time, 20hrs/week
Days: Tuesday, Wednesday, Saturday, daytime and evenings
Position’s Purpose: Create an accessible bike shop for all while overseeing all aspects of the Bikes Together Park Hill Programs and Classes
Want to get people riding bikes? Do you believe in the power of bicycles to improve personal and environmental wellness, expand mobility, and facilitate a stronger connection within communities? Are you driven to make bicycle transportation, recreation and mechanics accessible to people who are usually excluded because of race, class and/or gender? If you can answer “yes” to these questions, you belong at Bikes Together.
Bikes Together is seeking a part-time Programs Lead at our Park Hill location. In this role you will oversee all program operations of the Park Hill as well as be a resource for staff, volunteers, customers and participants.
We are a 501(c)(3) nonprofit community bike shop that supports Denver communities with a range of bicycling programs, services and products. We have 2 locations (Park Hill and Mariposa) with a full-service bike shop offering used bikes, parts, and accessories and an affordable service menu. In addition, we provide a Fix-your-Bike program where anyone can work on their bike with our tools and get assistance from volunteer mechanics, as well as free and low cost bike programs and mechanics classes. The Park Hill location is currently staffed by a full-time General Manager and a full-time Retail Refurbishment Mechanic and is currently looking to hire a full-time Shop Coordinator, and part-time Programs Lead. All current staff are experienced mechanics with an education focus, work collaboratively, and are excited to welcome a new staff member to the shop.
Program Lead Required Duties
General Shop Responsibilities
- Greet customers, volunteers, and program participants who call or come in
- Encourage visitors to collaborate and donate
- Maintain clean & organized workspace, storage areas, and bathrooms
- Attend bi-weekly Staff Check-In meetings and monthly All-Staff Meetings
- Support volunteers and program participants to following shop cultural norms (strive to be feminist, anti-racist, cross-class, and learning-focused) and navigate potential conflict
- Greet Customers and Program Participants; Check program participants in and out of programs and/or facilitate volunteers to do so
Program Responsibilities (Biggest part of job)
- Coordinate & Facilitate with support of General Manager to oversee Park Hill Programs including:
- Fix Your Bike Hours
- Bike Rodeos
- Bike Distribution Program & Partnerships (in future)
- GEM Programming (in future)
- Support Fix-Your-Bike Program in coordination with other staff by connecting people to the right resource and sharing mechanical knowledge and skills with volunteers and participants
- Act as main point of contact for Fix-Your-Bike (FYB) and Bike Rodeo/Bike Distribution partners & participants
- Manage the flow of people in the program area of the shop
- Keep programs inventory organized and account for all inventory through tracking system
- Manage Distribution/Rodeo bike prep system and bike organization in coordination with volunteers and GM
- Greet customers, volunteers, and program participants who call, email, or come in, and help them navigate the shop and find what they are looking for
- Ensure that all volunteers & participants complete all paperwork and program requirements
- Regularly evaluate and identify issues in current Programs and propose changes
- Implement new systems for on-site program processes; communicate new systems to volunteers and staff
- Assist Shop Coordinator with retail sales as needed
- Assist in pricing on used parts and accessories
- In coordination with Shop Coordinator order parts and supplies needed for programs
Basic Knowledge, Skills, Abilities:
- General customer service/people skills
- Experience working with a wide range of program participants (diverse in race, age, class, gender, sexual orientation, and ability)
- Experience working with and coordinating volunteers
- De-escalation and conflict resolution skills
- Desire to give and receive instruction and feedback
- Demonstrated organizational skills & attention to detail
- Ability to regularly lift 50+ pounds and climb ladders
- Bicycle mechanics experience (bicycle maintenance, repair, diagnosing problems, and identifying compatible replacement parts)*
*Bikes Together is a learning/teaching environment and is willing to support the right candidate in expanding these skills over time.
- Familiarity with and support for Gender Equality Mechanics (GEM) or similar programs
- Current knowledge of a wide variety of bike types, accessories, tools, etc.
- Working knowledge of nonprofits and experience working as or with volunteers
- Knowledge of Google Drive, LightSpeed, and Better Impact and/or ability to learn new computer systems
- Demonstrated accounting/inventory control experience helpful
- Demonstrated bike shop experience
- Teaching experience (any topic), or desire to learn
- Employee discounts
- Earned credit towards used parts
- Paid sick and vacation time off after 3 months
- 2.5 paid, flexible holidays after 3 months
How to Apply:
Send your resume, two references, and a brief cover letter explaining why you’re a good fit to firstname.lastname@example.org or drop off your application at our Mariposa shop (1060 Osage St) by 5pm March 9th. Applicants may be contacted before the deadline, so don’t delay, apply today! Our ideal start date for the position is the week of March 30th.
Bikes Together strives to create a culture of respect, communication and understanding. People of color, women, poor & working-class people, multilingual people (any language), and LGBTQ people are strongly encouraged to apply.
Bikes Together is dedicated to equal employment opportunities and prohibits unlawful discrimination against applicants or employees based on race, color, national origin, ancestry, creed, religion, sex, age, disability, genetic information, veteran status, sexual orientation, marital status, gender expression or any other characteristic protected by state or local law.